Everything you need to know about getting your order to you, in plain English. If anything here doesn't match what actually happened with your order, let us know and we'll make it right.
Shipping cost
Shipping is free on every order to any address in the United States. There's no minimum order and no shipping fee added at checkout.
We currently ship within the United States only.
Order processing time
Orders are processed in 0 to 1 business days. Orders placed before 3:00 pm EST ship the same business day. Orders placed after 3:00 pm EST, on a weekend, or on a US federal holiday ship the next business day.
Transit time
Transit time is 3 to 5 business days from the day your order ships. Deliveries run Monday to Friday, excluding US federal holidays.
So from the moment you order, expect your cap within roughly 3 to 6 business days in total.
How it's delivered
Orders are sent on a tracked service with a major US carrier. No signature is required, and your package may be left in a safe place or with a neighbor if you're not home, at the discretion of the delivery driver.
Tracking your order
As soon as your order leaves us, you'll receive a shipping confirmation email with your tracking number and a link. Tracking can take up to 24 hours to show its first scan — if it looks empty the evening you receive it, that's normal.
You can also check progress anytime on our Track Your Order page using your order number and email address.
If your order hasn't arrived
If tracking hasn't updated for 5 business days, or your package hasn't arrived within 10 business days of shipping, email support@harrowcaps.com with your order number. We'll open a claim with the carrier and either reship your order or refund it in full. You don't need to chase the carrier yourself.
Missing or incorrect items
If your package arrives incomplete, or with the wrong cap inside, email us within 30 days of delivery with your order number and a photo of what you received. We'll send the correct item at our cost — you'll never be asked to pay shipping for our mistake.
Wrong address
Please double-check your shipping address at checkout. If you notice a mistake, email us right away — if your order hasn't shipped yet, we can correct it. Once a package has shipped to the address you provided, we're unable to recall it.
Company details
Business name: Harrow Caps
Address: 184 Mercer Street, New York, NY 10012, United States
Email: support@harrowcaps.com
Telephone: +1 (725) 288-5507
Customer service hours: Monday to Friday, 9:00 am to 5:00 pm EST
Contact form: harrowcaps.com/pages/contact