This policy explains how to return a cap, how exchanges work, and how refunds are issued. Returns are free — we provide the label.
Your right to return
We offer a 30-day return policy. You have 30 days from the day your cap is delivered to request a return.
What condition we can accept
You're welcome to try the cap on. There's no way to know if a cap fits without putting it on your head, so trying it on won't void your return.
We just need the cap back complete and undamaged, with any tags and its original packaging. Caps that have been worn out and about, washed, altered, or damaged through misuse can't be accepted.
How to start a return or exchange
Email support@harrowcaps.com with your order number and the reason for your return. We'll reply within 24 to 48 hours on business days with your return label and instructions. Please don't mail anything back before you've heard from us — returns sent without contacting us first can take much longer to process.
Return shipping is free
We provide a prepaid return label at no cost to you. We email it as a PDF for you to download and print, then you attach it to your package and drop it off. There's nothing to pay and nothing to claim back afterward.
This applies to every return, whatever the reason — whether the cap arrived faulty, we sent the wrong one, or it simply isn't for you.
If you can't print a label at home, just let us know and we'll arrange an alternative.
Returns are by mail
All returns are made by mail using the label we provide. We're an online store without a retail counter, so caps can't be returned in person.
Return address
Returns are sent to Harrow Caps, 184 Mercer Street, New York, NY 10012, United States. The label we send is already addressed, and we confirm the address by email when we approve your return so it can be matched to your order.
No restocking fee
We don't charge a restocking fee, a handling fee, a return shipping charge, or any other deduction. An approved return is refunded in full at the price you paid.
Exchanges
We accept exchanges within the same 30-day window and on the same condition terms as returns. This is the usual route if you'd like a different color or a different shape — a newsboy instead of a flat cap, for example.
Email us with your order number and tell us what you'd like instead. We'll send the free return label, and once your cap arrives and passes inspection we ship the replacement, with no shipping charge either way.
If you'd rather not wait for two packages back to back, let us know and we'll refund the original instead so you can reorder right away.
Different situations
It doesn't suit you: return it within 30 days, complete and in its original packaging. We cover the shipping. Refunded in full once received.
Wrong fit: every cap has an adjustable inner band and fits about 22½ to 24 inches (57–61 cm). If yours still doesn't sit right, email us — we'll usually suggest a different shape before you send it back, and the exchange is free either way.
Faulty or damaged on arrival: email us within 30 days with a photo. We'll send a free label, then a replacement or a full refund, whichever you prefer.
Wrong item received: email us and we'll send a free label and ship the correct cap.
Order never arrived: contact us if your package hasn't arrived within 10 business days of shipping. We'll open a claim with the carrier and either reship or refund.
Canceling after ordering: email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. If it's already on its way, it's treated as a change-of-mind return.
How your refund is issued
Once your return arrives, we inspect it and email you the outcome. Approved refunds are issued within 7 days of the cap reaching us. Refunds go back to the original payment method used at checkout — we can't refund to a different card or account. Depending on your bank, it may take a further 3 to 5 business days to appear on your statement.
If a return is declined, we'll explain why in writing and send the cap back to you at no cost.
Items we can't accept
We can't accept caps that have been worn beyond trying on, washed, altered, damaged through misuse, or returned without their original packaging.
Questions
If anything is unclear, ask us before you ship: harrowcaps.com/pages/contact
Company details
Business name: Harrow Caps
Address: 184 Mercer Street, New York, NY 10012, United States
Email: support@harrowcaps.com
Telephone: +1 (725) 288-5507
Customer service hours: Monday to Friday, 9:00 am to 5:00 pm EST
Returns accepted from: United States