Fit and sizing
How do I know it will fit?
Every cap has an adjustable inner band and fits head sizes of about 22½ to 24 inches (57–61 cm). Measure with a soft tape just above your ears and eyebrows. If you fall outside that range, email us before you order and we'll tell you honestly whether it will work.
I have a bigger head and caps never fit me. Is this any different?
Our band opens wider than most. If you've given up on caps because they sit on top of your head instead of down on it, start with the eight-panel styles — the fuller crown gives you extra room before the band reaches its limit.
What's the difference between a flat cap, a newsboy and a driver?
They each sit differently, even though the names get mixed up almost everywhere. A flat cap has a low, sloping crown that sits close to the head, with a short peak stitched down at the front. A newsboy gathers eight panels into a button on top, so it sits fuller and rounder with a slight overhang. A driver is the snuggest of the three, with the peak curving straight into the crown rather than standing apart from it.
Shipping
When will my order arrive?
Shipping is free to every address in the United States, with no minimum order. Orders are processed in 0 to 1 business days, and anything placed before 3:00 pm EST ships the same business day. Transit then takes 3 to 5 business days on a tracked service, Monday to Friday. We currently ship within the US only.
How do I track my order?
As soon as your package leaves us, you'll get a shipping confirmation email with your tracking number and link, and you can check progress anytime on our Track Your Order page. Tracking can take up to 24 hours to show its first scan, so an empty tracking page on the evening it ships is completely normal. If tracking hasn't updated for 5 business days, or nothing has arrived within 10 business days of shipping, email us with your order number and we'll follow up with the carrier and either reship or refund.
Returns
Can I return it?
Yes — and returns are free. You have 30 days from delivery to request a return or an exchange. Email us with your order number and we'll send you a prepaid return label to download and print. There's nothing to pay and no restocking fee, whether the cap arrived faulty or it just isn't for you.
Can I try it on first?
Of course. There's no way to know if a cap fits without putting it on, so trying it on won't void your return. We just ask that it comes back complete, with any tags and its original packaging, and that it hasn't been worn out and about. Refunds are issued within 7 days of your return reaching us, back to your original payment method.
Can I exchange it for a different color or shape?
Yes, within the same 30-day window. Email us and we'll send a free return label, then ship your replacement as soon as your cap reaches us — no shipping charge either way. If you'd rather not wait for two packages back to back, we can refund the original instead so you can reorder right away.
Care
Can I wash it?
No. A washing machine will crush the crown and the peak stiffener, and that damage can't be repaired. Spot clean with a damp cloth and a little mild soap, then let it dry on a cap retainer or a rolled-up towel so it keeps its shape.
How do I keep it from losing its shape?
Don't leave it hanging on a hook by the peak — that's what pulls a crown out of shape within a season. Rest it on its crown, or use a wooden retainer. You'll find both a retainer and a natural-bristle brush in our Care Tools collection.
Anything else?
Email support@harrowcaps.com or use our contact form. We reply within 24 to 48 hours on business days, Monday to Friday, 9:00 am to 5:00 pm EST.